Frequently Asked

Questions

Frequently Asked

Questions

DO YOU ONLY SERVICE TOYOTA AND LEXUS VEHICLES?

Our specific area of expertise is with the Toyota and Lexus product line. However, we service all Asian Imports, as well as all Domestic and most European vehicles.

HOW FAR WILL YOUR COURTESY SHUTTLE TRAVEL?

We have no defined boundaries to take you home or to work. On most days, we can take you where you need to go, but keep in mind that we may need to use the shuttle for multiple customers in a day, so there is a possibility of delay, depending on the day.

HOW OFTEN SHOULD I HAVE A WHEEL ALIGNMENT SERVICE PERFORMED ON MY VEHICLE?

Wheel alignment should be checked under the following circumstances:

  • When new tires are installed
  • When suspension or steering components are replaced
  • When your vehicle has encountered road hazards or run over curbs
  • When unusual tire wear patterns appear
HOW OFTEN SHOULD I SERVICE MY VEHICLE'S COOLING SYSTEM?

Antifreeze—or “coolant”—should be replaced every 30,000 miles due to oxidation and deterioration of crucial additives that help lubricate the water pump and protect metal components from rust and corrosion. On some newer model vehicles the Service interval has been extended to 90,000 miles due to the development of extended life engine coolant. Please consult your vehicle’s owner’s manual for the specific interval recommended for your car.

WHAT IS NATIONAL CAR CARE MONTH, AND WHY HAS APRIL BEEN DESIGNATED NATIONAL CAR CARE MONTH?

National Car Care Month is a nationwide effort to promote the importance of vehicle care and raise the awareness about the economic, safety, and environmental benefits of performing regular maintenance and repairs. April is the ideal time for motorists to practice vehicle maintenance because warm weather and summer travel are on the horizon.

SHOULD I HAVE MY VEHICLE INSPECTED BEFORE A LONG TRIP?

Yes! Summer vacations are an enjoyable time of year for everyone, but a breakdown in a unfamiliar part of the country, and perhaps even miles away from any kind of service shop can ruin even the best planned road trips. Have your vehicle checked out about a week before your planned trip. Remember: an ounce of prevention is worth a pound of cure!

DO I HAVE TO TAKE MY CAR BACK TO THE DEALER FOR SERVICE?

Absolutely not. (Though car dealers would love for you to believe this). The important thing is that you have your car serviced by a qualified service facility and keep records of your service.

DO YOU HONOR EXTENDED WARRANTIES?

In most cases, yes. If you have an extended warranty, just let us know before we service your vehicle. We will be happy to talk to a claims representative on your behalf if you have a mechanical failure.

I HAD A CAR ACCIDENT AND THERE DOES NOT APPEAR TO BE ANY BODY OR PAINT DAMAGE, BUT THE VEHICLE DOES NOT STEER PROPERLY. CAN YOU HELP ME?

Certainly. Call us and we will make arrangements to have your vehicle towed in. We will inspect your vehicle for damage, and if necessary provide an estimate to your insurance company. In most cases we will have you back on the road in two days or less.

DO YOU RECYCLE OIL, ANTIFREEZE AND OTHER FLUIDS?

Antifreeze is extremely toxic and environmentally unfriendly and should be treated as hazardous material. Airport Automotive is conscious about our environment, and we always take the proper measures to recycle or properly dispose of all hazardous waste.

DO I REALLY NEED TO CHANGE MY TIMING BELT?

Yes, the manufacturer advises timing belt replacement in most cases at the 90,000 mile interval. Some of the earlier model vehicles had suggested replacement intervals of 60,000 miles. This is an important preventive maintenance procedure for your vehicle that should not be overlooked. If not replaced it could break, leaving you stranded, or in some cases causing further damage to your engine.