Colorado Springs Auto Repair

5

I wish I could give them more than 5 stars because they deserve it. I have lived in Colorado Springs my entire life (22 years) and I wish i knew about Airport Automotive sooner. As background , I have always been hesitant of taking my car into mechanical shops because of my previous experiences with any sort of car repair, tire, or mechanic. I was even more worried this time because I had to use a warranty on my car and I had no idea the process or how to get it started. I was pleasantly surprised. Matt was a top notch guy (not sure his job title) . First off, I called him and told him my situation and he made the entire process easy for me and also bent over backwards to get this done. He told me he didn't want to waste my time so before I even came in he made sure I was covered under my warranty and I can tell you the process of getting this squared away made my head spin and he quite literally took all of the work off of my back and onto his. I get frustrated when I have to ping pong between different companies and he did the ping ponging for me. I could not be more thankful. When I did come in he was very very professional, kind, and I felt 1000 times more comfortable than I have ever felt in any auto repair shop. He kept me updated and kept me in the loop through the entire process and I can tell he genuinely wanted to make sure I got exactly what I needed. Not to mention man are they FAST. LIKE SUPER SUPER EFFICIENT. I dropped my car off on a Thursday and expected to not see it again for a while. (I know different problems have different time frames). I picked my car back up on Friday after work and there it was working the way it should have been again. They also clean your car for you when they're done. I know typically for most shops either they'll clean it or give you a voucher but man, it is SO nice to pick up your car and it looks better than when you dropped it off. Airport Automotive has gained a lifetime customer and I highly recommend anyone with vehicle issues to go here. I worked with Matt specifically, however the entire staff was very kind, understanding, proficient and whatever other positive customer service word you can think of, they check the box. You can stop your searching and just go on in here I can guarantee you wont be disappointed.

5

Airport Automotive saw my car on short notice since I was traveling in the area and needed it to be repaired before my return trip home. They were friendly, thorough, and fair. I loved that I was able to use a free loaner vehicle from them while I was in town visiting the sites. Strongly recommend if you are having car troubles in Colorado Springs.

Ashley, it was our pleasure to make your stay in Colorado Springs more enjoyable by loaning you transportation so you could enjoy the beautiful sites while we repaired your vehicle. I'm happy to hear the staff took good care of you, and I really appreciate your recommendation.

- Airport Automotive
5

Always great service. Thanks

Chris, you're welcome. We appreciate your support.

- Airport Automotive
5

This was a particularly good auto experience. The service was thoughtful, convenient, straightforward, and courteous. My favorite car, a Honda Civic '08, runs beautifully--thanks to Airport Automotive. I was told what it would cost each step of the way, and they initiated a follow-up check in two weeks: impressive. I recommend them highly.

Shiela, I'm so happy to hear about your positive experience. It really make me feel good to hear how you were treated by the awesome team here. I appreciate your endorsement of Airport Automotive.

- Airport Automotive
5

Honest shop with integrity. The only place I trust our cars to go to

Steve, thank you for you confidence in us. We appreciate the opportunity to help you with your vehicle service needs.

- Airport Automotive
1

I took my vehicle to Airport Automotive for an oil leak. I was given an estimate on around $850 for an oil pan reseal as well as other work needed. I call back a few days later to check on it and was told that it would be an extra $200+ dollars for an oil change. It amazes me that an oil pan gasket reseal does not include filling the car back up with oil! The final resolution was for me to add the oil myself after the repair is complete and they are ok with that! I was looking for a reputable shop to have quality work done and unfortunately this is not the place! I am sure the work will be ok, but the customer service and trustability is absolutely terrible!!!

5

HONEST and TRUSTWORTHY. Not words that are commonly used to describe an auto repair shop. But those are two superlatives I would definitely use to describe Gary's Airport Automotive. Oh, and I would definitely add PROFESSIONAL. And how about RELIABLE? Of course! Because all of those things are what you can expect when you take your car to Airport Automotive. This is not an advertisement! This is MY endorsement and recommendation of Gary's business! There is nowhere better to entrust your vehicle if you want honest quality care.

Hey Mike , so great to hear from you. I really appreciate your glowing review. You defiantly pointed out some of our most notable core values. With the help of clients like you we have been able to build a strong team that understands and believes in those core values like I do, I look forward to your next visit.

- Airport Automotive
5

Gary and his team at Airport Automotive are plain awesome! Usually you dread going to the mechanic to hear what they found this time. Not here. I’ve been taking 3 different vehicles here for the past 8 years and never had anything but great experiences with the team at Airport Automotive. Incredibly friendly, informative and professional. Couldn’t think of a better auto shop experience!

Christoph, Thank you so much for that endorsement. I appreciate you. I am humbled by your kind words. Hope to see you again.

- Airport Automotive
4.5

Good work

5

My repair was completed before the time that was promised. I received updates and a full explanation of the problem. Thank you Airport Automotive .

Cheryl, thank you for the review. We appreciate you. Happy that we could deliver as promised.

- Airport Automotive
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