Colorado Springs Auto Repair

Excellent customer service. Both JD and Gary went above and beyond to repair my vehicle during a brief family visit to Colorado. They provided constant updates as to the status with pictures and followed up with phone calls to ensure I understood what they were doing and why. One of the parts ordered was delayed by the carrier and to ensure my trip was not completely ruined by the lack of a vehicle, JD and Gary provided a loaner car at no cost. And to top that, JD came in the morning of his day off on the weekend while they were closed simply to allow me to pick up my vehicle for the trip back home. They not only fixed the brakes and suspension issues, but they resolved a long-time issue with the brakes dragging. Great quality work as well. And then to close things off, both Gary and JD called and texted several days later just to make sure I made it home safe and that the vehicle was doing good. Gotta say, one of the best automotive repair experiences. Especially for an out-of-towner. Thank you Airport Automotive. The effort you showed really matches your customer service motto on your website of "first-rate auto repair coupled with superior customer service." Keep up the great work.

Fantastic customer service! Great service, reasonably priced.

The staff at Airport Automotive are professional, detailed and aren't pushy about trying to get you to do any extra work. I've left there feeling like I had a wealth of information to make decisions about my repair options and that they covered all the bases in coming to the conclusions they did. I would highly recommend them.

These guys are awesome! From the moment I walked in the front door, I could tell they cared about me, fixing my car, and helping me get on my way. Matt and JD were incredibly accommodating. They set me up with free wifi while I was waiting, offered free shuttle services anywhere I wished to go, gave me a loaner car when I told them I had some errands to do, and their transparency on labor, pricing, timelines, and the condition of my car was refreshing… Usually, I walk away from auto mechanics feeling like I just got ripped off, they’re in it just to make a profit, and I’ve even left a few auto shops with strong suspicions that they intentionally broke something just so they can charge me a premium to fix it. But NOT with Airport Auto! They addressed all my concerns, and even highlighted a problem I knew about, but didn’t mention to them. I felt they were completely honest and up front. I especially liked their online tool that allowed me to preview their findings, research, prices, etc. It gave me time to digest the bill and consult with my wife without pressure before talking to Matt for a verbal breakdown/clarifications. They fixed my issues at a reasonable price and guaranteed all their work. I will definitely recommend them to all my family and friends!!!

Airport Auto was absolutely phenomenal. I'm 61 years old and Airport is one of the best shops I've dealt with. I'm excited for my new auto shop.

As a young female it’s so difficult to find shops that make me feel comfortable. These guys are great! They don’t talk down to you at all but will still explain everything in an understandable way. They offered me rides to and from my house, discussed pricing beforehand and didn’t sneak in any hidden fees. Got all the work done quickly and on time as well as for the best price I could find. They keep you updated on your car & have a great website where you can decide which concerns to get more information about and which to hold off on. They provided pictures of all diagnostic tests performed and explanations of how they got to their diagnosis, and finally they have a great 3 year/36k mile warranty.

Great experience with Airport Auto. The shop personnel clearly documented the underlying problems with my vehicle with video and photographs. Having this documentation makes for much easier decision making on the customer side. Outstanding service attitude pervades the shop environment. Work completed on time!! I urge you to give Airport Auto the opportunity to compete for your car service business.

5 stars

I love the staff, their care and concern for my car. Everything is explained and approved before work begins; no surprises! As work progresses, the electronic updates provided are very helpful.